Stay Casino VIP Program: How the Tiers and Rewards Work

How the Stay Casino VIP Program is structured

The VIP Club is built around four levels. Your place depends on the qualifying deposit, spending or monthly activity attached to that tier. The entry points are different, so it is worth checking which one matches the way you normally use your account rather than aiming for a higher level just for the label.

The four tiers are Silver, Gold, Platinum and Diamond. Silver and Gold use a one-time deposit requirement. Platinum is based on monthly expenses, while Diamond uses either total spend or lifetime deposits. That gives the programme more than one route for players with different patterns of play.

For Australian players, the account can be held in AUD, alongside other supported currencies. The minimum age is 18. If you are considering the programme, start by deciding what you are comfortable spending and treat any VIP reward as an extra rather than a reason to increase that amount.

Silver and Gold: the starting VIP levels

Silver is the first VIP Club tier. The requirement is a one-time deposit of $500. Silver members receive cash bonuses, free spins, access to the Fortune Wheel and a VIP manager. It is the simpler starting point for players who want VIP features without the larger activity requirements attached to the upper tiers.

Gold requires a one-time deposit of $2,000. Its listed benefits are the same core set as Silver: cash bonuses, free spins, Fortune Wheel access and a VIP manager. The difference is the higher qualifying deposit, so Gold is aimed at players whose normal account funding already sits at that level.

A VIP manager is the personal support feature attached to both of these levels. Stay Casino also offers 24/7 English live chat, plus email support, so there are general support channels alongside the VIP service.

What to check before making a qualifying deposit

Look at the amount first, then consider whether the deposit fits your plans. A qualifying amount is not the same as money set aside for play, and rewards can come with their own conditions. If you are already using the account within a fixed budget, Silver may be the more natural target than stretching towards Gold.

Platinum and Diamond: higher activity and extra privileges

Platinum is based on monthly activity rather than a single deposit. The requirement is monthly expenses of $15,000 or more. Along with cash bonuses, free spins, Fortune Wheel access and a VIP manager, Platinum includes increased payout limits, physical gifts and exclusive events.

Diamond is the highest listed VIP Club level. You can qualify through $100,000 in spend or a $150,000 lifetime deposit. Diamond benefits include cash bonuses, free spins, Fortune Wheel access, a VIP manager and increased payout limits.

The increased payout limits are particularly relevant if you regularly request larger withdrawals. The standard account limits are $10,000 per day, $10,000 per week and $30,000 per month, although exceptions may be possible for VIP players. Players with fewer than six deposits also face a daily cashout cap of €1,000, approximately $1,700.

Payment method limits still matter. For Australian players, Mastercard withdrawals range from $300 to $1,000 per transaction, MiFinity withdrawals range from $100 to $4,000, and EzeeWallet withdrawals range from $20 to $1,000. VIP status may affect wider account limits, but the method you choose can still set the amount for an individual transaction.

How payouts fit with VIP status

Withdrawal processing targets completion within 24 hours, with up to 3 business days possible. Additional documents and proof of identity are required before a withdrawal can be processed. There is no win limit, but responsible account planning still matters when you are handling larger balances.

VIP rewards, support and account features

The reward mix changes depending on your tier, but the programme centres on a few recurring features. Cash bonuses and free spins appear across all four levels. Fortune Wheel access is also included at every tier, giving VIP members another account feature alongside the casino games.

• Cash bonuses are available across Silver, Gold, Platinum and Diamond.
• Free spins are available across all four VIP tiers.
• Fortune Wheel access is included at every level.
• A VIP manager is included from Silver upwards.
• Physical gifts and exclusive events are listed for Platinum.
• Increased payout limits are listed for Platinum and Diamond.

The casino runs on the SOFTSWISS platform and offers more than 8,000 games, including over 7,000 pokies, live casino, roulette, blackjack and other categories. All games use a random number generator. You can also use demo play for pokies, which is a handy way to browse without making a deposit.

Stay Casino supports AUD, USD, EUR, CAD, NOK and NZD, as well as BCH, BTC, DOGE, ETH, LTC and USDT. Australian players can use card, e-wallet and cryptocurrency options, although Paysafecard, Skrill and Neteller are not available to Australian players.

1. Choose a sensible spending limit

   Decide what you can afford before depositing. Do not use a VIP target to set that number.

2. Check the tier requirement

   Match your planned activity against Silver, Gold, Platinum or Diamond. The requirements are based on a one-time deposit, monthly expenses, total spend or lifetime deposits.

3. Use the account normally

   Keep play within your budget and use the available account controls if you want a deposit or spending limit.

4. Speak with support when needed

   The VIP manager is available as a tier benefit, while English live chat operates 24/7 for general support.

5. Prepare for withdrawals

   Have proof of identity and any additional requested documents ready before requesting a payout.

Responsible gambling is part of using the programme sensibly. If play stops feeling like entertainment, pause and use self-exclusion or spending controls. The VIP label should never outweigh your financial limits.

VIP Program: your questions