Privacy Policy

Information we handle

When you use Stay Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We aim to collect information that is reasonably needed to operate the website, provide services, meet our obligations and support a safe and reliable gaming environment.

Account and contact details

This may include your name, date of birth, residential details, username, password, email address, telephone details and other information you provide when registering or updating your account. We may also keep records of your preferences, communications and requests. These details help us create and manage your account, provide customer support, communicate with you about services and protect the security of your account.

Verification and identity information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include information from identity documents, proof of address, photographs or other material needed for verification. We may also handle information used for responsible access, fraud prevention, security screening and other checks required before or during the use of particular services.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, refunds and other transactions. Payment providers may process payment details on our behalf, and we may receive information needed to confirm or reconcile a transaction. We use transaction information to operate account services, identify unusual activity, investigate disputes, provide support, maintain accurate records and meet applicable legal and compliance requirements.

Device, usage and cookie data

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session details and information about how you interact with the website. We may also use cookies and similar technologies. This information helps us keep the website working, remember preferences, understand usage, improve performance, protect against misuse and help make communications more relevant.

How we use information

Stay Casino may use personal information for the following purposes, where reasonably necessary and permitted:

• Creating, maintaining and administering player accounts and providing casino features and related services.
• Processing and reconciling deposits, withdrawals, refunds, wagers and other transactions.
• Confirming identity, age, account ownership and eligibility.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, preventing and investigating unauthorised access, abuse, collusion or other suspicious activity.
• Providing customer support and responding to questions, complaints and service requests.
• Sending service messages about accounts, transactions, security, changes or important operational matters.
• Sending marketing communications where permitted and where you have provided the necessary permission or another lawful basis applies.
• Improving website design, features, performance, accessibility and user experience.
• Understanding trends and preparing aggregated or de-identified information for analysis.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements.
• Protecting the rights, property, safety and security of players, Stay Casino and other parties.

We may use information for more than one of these purposes where the purposes are connected. If information is no longer reasonably needed for a permitted purpose, we seek to delete it, securely destroy it or make it anonymous, subject to any obligation to retain it.

Marketing choices

Marketing messages may include information about services, features, promotions or website updates. You can choose not to receive marketing communications by using an unsubscribe option where one is provided, changing available account preferences or contacting us. Choosing not to receive marketing will not usually affect essential service messages, transaction notices, security communications or other information needed to manage your account.

Sharing, security and retention

We may share personal information where this is reasonably necessary for the purposes described in this Privacy Policy. For example, information may be shared with service providers that support website hosting, payment processing, identity verification, fraud detection, customer support, information technology, analytics, communications or security. These providers should only use information in line with their role and applicable requirements.

Information may also be shared where required or permitted by law, in response to a valid request from an authorised body, to establish or defend legal rights, to investigate suspected unlawful activity or to protect a person from harm. If Stay Casino is involved in a business change, information may be transferred as part of that change where appropriate safeguards and legal requirements apply.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account or device has been compromised.

Storage and retention

Personal information may be stored and processed by Stay Casino or its service providers in Australia or another location, subject to applicable privacy and security requirements. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Stay Casino may use necessary cookies to support sign-in, security, navigation and core functions. Other cookies may help remember settings, measure website use or improve content and communications. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website features or prevent parts of the service from working as intended.

Your privacy rights and questions

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@staycasino-au.best. Please clearly describe your request and provide enough information for us to understand what you need. We may need to verify your identity or account ownership before providing information or making changes. This is a security measure designed to prevent personal information being disclosed to the wrong person.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and request an update.
• Deletion: ask us to delete your personal information where it is no longer needed and no retention obligation applies.
• Marketing consent: withdraw consent to marketing or ask us to stop sending promotional communications.

A request to delete information or withdraw consent does not necessarily remove information that we are required to keep, or information needed to complete a transaction, maintain security, resolve a dispute or meet a legal obligation. We will explain any relevant limitations where appropriate. We may also retain a record of your request so that we can respect your choices and demonstrate how it was handled.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, together with an updated effective date where appropriate. Players should review the policy periodically. If a change materially affects how information is used, we may provide additional notice through the website, by email or through another suitable account communication.

By using Stay Casino after an updated policy is published, you acknowledge the updated information practices described on this page, subject to any rights and choices available to you.