Cookies Policy

About cookies

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another device when you visit. They allow the website to recognise a device, remember selected information and support particular functions. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be linked with other information that we hold about you.

We may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies generally. These technologies may operate when you visit our website, create or access an account, use account features, interact with content, or respond to communications connected with our services.

Cookies can be set by Stay Casino or by third parties that provide services for our website. A first-party cookie is set by the website you are visiting. A third-party cookie is set by another service or domain that may support functions such as security, analytics, advertising or embedded content. The use of third-party cookies is subject to the relevant provider's practices and policies.

Cookie duration

Some cookies are session cookies. They remain on your device only while your browser is open and are removed when the browsing session ends. Other cookies are persistent cookies. They remain on your device for a set period or until you delete them. The period for which a cookie remains active can vary according to its purpose, your settings and the service that places it.

How cookies may be used

Cookies may be used for a range of purposes connected with operating, protecting and improving the website. The specific cookies used may change over time as website functions, providers and legal requirements change. Where required, we may ask for your consent before placing non-essential cookies on your device.

• Strictly necessary cookies: These support core website functions, account access, security, session management and navigation. Without these cookies, some requested features may not work properly.
• Preference cookies: These remember choices such as language, display settings, region or other preferences, helping us provide a more consistent experience.
• Performance and analytics cookies: These help us understand how visitors use the website, which pages are visited, whether content works as expected and where improvements may be needed. Information is generally collected in an aggregated or pseudonymised form where appropriate.
• Security and fraud-prevention cookies: These help us identify unusual activity, protect accounts, support identity and access controls, and reduce the risk of misuse, fraud or unauthorised transactions.
• Functionality cookies: These support optional features and may remember actions or settings made during a visit. Disabling them may affect how certain parts of the website operate.
• Advertising and marketing cookies: Where used and permitted, these may help measure campaigns, limit repeated advertising, understand interactions with promotional content and deliver advertising that is more relevant to your interests.
• Social or embedded-content cookies: Some pages may include content or tools supplied by other providers. Those providers may use cookies when their content is displayed or used.

Cookies may help us produce reports, identify technical issues, maintain a secure service and understand general traffic patterns. They may also assist with responsible operation of an online gambling service, including security monitoring and the protection of customers and the website. Cookies are not intended to replace other identity, age or verification processes that may apply.

We do not use cookies to guarantee that any particular service, promotion, game or account feature will be available. Website functions may depend on browser settings, device compatibility, network conditions and other technical factors.

Your choices and cookie controls

You may be able to manage cookies through a cookie preference tool displayed on the website, where available. You can usually choose whether to accept optional categories of cookies while allowing strictly necessary cookies to operate. Your choices may be stored in a preference cookie so that the website can remember them.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to block all cookies, allow only first-party cookies, delete cookies when the browser closes, or receive a warning before a cookie is stored. Instructions differ between browsers and devices, so you should check the relevant settings or help information for your software.

If you use more than one browser or device, your cookie settings may need to be applied separately to each one. Deleting cookies may remove saved preferences and may require you to sign in again or repeat certain selections. Blocking necessary cookies may prevent account features, security controls or other parts of the website from working correctly.

Some third-party services may provide their own controls for managing cookies, analytics or advertising preferences. We do not control the settings, availability or operation of third-party tools. You should review the relevant provider's information before using those controls.

Consent and withdrawal

Where applicable law requires consent, we will seek consent for non-essential cookies before using them. You may withdraw or change your consent through the available preference controls. Withdrawing consent does not affect processing that occurred before the change, and it does not necessarily remove cookies that are already stored on your device. You may need to delete those cookies through your browser settings.

Privacy, third parties and gambling-related services

Information collected through cookies may include details such as an internet protocol address, browser type, device type, operating system, approximate location, pages viewed, referring website, access times, actions taken and general interaction information. The information collected will depend on the cookie and how you use the website. We may combine cookie information with other information where permitted and where reasonably required for the purposes described in our Privacy Policy.

Cookie information may be processed by service providers that help operate the website, provide security, conduct analytics, support customer services, deliver technical infrastructure or measure communications. These providers should only process information in accordance with their authorised role and applicable requirements. Some providers may process information outside Australia. Further information about information handling, disclosures and applicable rights is available in our Privacy Policy.

Because Stay Casino provides online gambling-related services, cookies and similar technologies may support account security, access management, fraud detection, website performance and compliance processes. They may also help us understand general use of the website. They do not determine a person's eligibility to gamble, replace required checks, or change any applicable account, verification, financial or responsible gambling requirements.

Marketing cookies, where used, do not mean that every visitor will receive the same content or communications. You may also have separate choices concerning direct marketing, account communications and promotional messages. Changing cookie settings may not automatically unsubscribe you from other forms of communication, and you should use the relevant communication preference controls where available.

Updates and questions

We may update this Cookies Policy from time to time to reflect changes to the website, cookies, service providers, technology, legal requirements or our information-handling practices. When we make a change, we may publish the updated version on this page and revise the effective date or other notice shown with it. You should review this policy periodically so that you understand how cookies may be used.

If a material change affects the way consent is collected or the purposes for which cookies are used, we may provide additional notice or request consent again where required. Continued use of the website after an updated policy is published may indicate that you have read the updated information, but it will not override any consent requirement that applies.

If you have a question about this Cookies Policy, your cookie choices or the way information is handled, please use the contact or support channel made available on the Stay Casino website. Do not include unnecessary sensitive information in a general enquiry. We may need to verify your identity before responding to requests about account information or privacy preferences.

This policy is intended to provide general information for visitors and customers in Australia. It does not limit any rights you may have under applicable Australian privacy or consumer law, and it does not change any separate terms that apply to your use of Stay Casino services.