Stay Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Stay Casino in relation to your use of the website, online casino games, account functions and related services. They apply to every visit, whether you browse the website, register an account, make a deposit, play a game, claim an offer or request a withdrawal. Other policies published on the website, including the Privacy Policy and Responsible Gambling information, may also apply and should be read together with these terms.

You must read the current version of these terms before using the service. Stay Casino may update, replace or amend the terms when reasonably required, including to reflect changes to the website, services, technology, legal requirements or business operations. The updated version will apply from the date it is published or otherwise made available, unless a different effective date is stated. If you do not agree with an update, you must stop using the service and follow the available account closure process.

Eligibility and lawful use

You may use Stay Casino only if online gambling is lawful for you in the place where you are located. You are responsible for checking and complying with all laws that apply to you. You must meet the minimum legal age applicable to the service and must not access or use the website if you are underage, subject to a gambling restriction, or otherwise prohibited from gambling.

You must provide accurate, complete and current information when registering or using an account. You must not create an account for another person, use a false identity, misrepresent your location or provide information that could mislead Stay Casino. An account may be refused, suspended, restricted or closed where information cannot be verified or where use of the service appears unlawful, unsafe or inconsistent with these terms.

• Use the website only for personal entertainment and not for an unlawful or commercial purpose.
• Do not allow another person to access or use your account.
• Keep your login details confidential and notify Stay Casino if you believe they have been compromised.
• Do not use tools, software or methods intended to interfere with the website or gain an unfair advantage.
• Do not attempt to bypass security, identity checks, location controls or responsible gambling measures.

2. Accounts, deposits and wagering

You may be required to complete registration and identity or age verification before accessing some or all services. Verification information must be provided promptly and must be genuine. Stay Casino may request documents or further information where necessary to meet legal, security, fraud prevention or responsible gambling obligations. Until checks are completed, access to an account, deposits, wagers or withdrawals may be limited.

You are responsible for reviewing your account activity and ensuring that all transactions and wagers are correct before confirming them. A wager is generally treated as accepted when it is recorded by the website, subject to applicable game rules, technical checks and any stated restrictions. You should not assume that a transaction has been completed until it appears in your account history.

Deposits must be made using a payment method that you are authorised to use. Stay Casino may reject, reverse, delay or review a transaction where there are concerns about ownership, fraud, money laundering, payment processing, account security or legal compliance. You should not use funds obtained unlawfully or funds that you cannot afford to lose.

Available payment methods, processing conditions, minimum or maximum amounts and any applicable fees will be shown through the website or during the relevant transaction. Processing times can vary because of verification, payment providers, banking processes, weekends, public holidays and other circumstances outside Stay Casino's direct control. You remain responsible for any charges applied by your bank or payment provider.

Game results, errors and account balances

Games are operated according to their displayed rules. The outcome recorded by the relevant system is the basis for determining a result, subject to investigation of any technical or operational error. If a material error causes a game, wager or account balance to be recorded incorrectly, Stay Casino may correct the error, cancel the affected transaction or take another reasonable step permitted by applicable requirements.

If your account is credited in error, you must not withdraw or spend the incorrect amount. Stay Casino may recover an erroneous credit or offset it against funds in your account. You should report suspected errors or unauthorised activity as soon as you become aware of them.

Promotions and special offers

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms may explain eligibility, entry requirements, expiry dates, wagering conditions, game restrictions, withdrawal rules and what happens if an offer is changed or withdrawn. You should read the specific offer terms before participating. If there is an inconsistency, the terms for the particular offer will normally apply to that offer to the extent of the inconsistency.

3. Responsible gambling, withdrawals and account closure

Stay Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before playing, consider setting a spending limit and a time limit that suit your circumstances. Never gamble with money needed for rent, bills, food, savings or other essential expenses.

• Set personal deposit, loss, wagering or session limits where those tools are available.
• Take regular breaks and avoid chasing losses or increasing stakes because of frustration.
• Do not gamble while affected by alcohol, medication or other substances.
• Speak with someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Use available cooling-off, self-exclusion or account restriction options if you need time away from gambling.

Requests for a withdrawal may be subject to identity, payment method, account ownership, anti-fraud and responsible gambling checks. Funds may be returned through an approved method and may not be paid to a third party. You should ensure that your account details are accurate and that you respond to reasonable verification requests. A withdrawal request may be delayed, declined or reviewed where required by law, security procedures or the specific terms applying to an offer.

You may ask to close your account at any time. If you want a temporary break or permanent exclusion, use the responsible gambling options available through the website or contact the relevant support channel shown there. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected misuse.

Where Stay Casino identifies signs of harmful gambling, underage use, fraud, money laundering, collusion, account sharing or other prohibited activity, it may restrict access, suspend an account or refuse a transaction. Any action will be taken in accordance with applicable obligations and internal processes.

4. Website use, liability and disputes

The website and services are provided subject to availability. Maintenance, updates, telecommunications problems, payment provider issues, software faults, cyber incidents and events outside reasonable control may affect access or performance. Stay Casino does not promise that the website will always be uninterrupted, error-free, secure or available on every device or network.

You must not copy, modify, scrape, frame, reproduce, distribute or commercially exploit website content without permission. You must not upload harmful code, interfere with other users, attempt unauthorised access or use the website in a way that could damage its operation or reputation. Content, branding, graphics, text, software and other materials remain protected by applicable intellectual property laws.

To the extent permitted by law, Stay Casino is not responsible for loss caused by your failure to protect account details, inaccurate information supplied by you, misuse of the service, interruptions outside reasonable control or reliance on information that is incomplete or no longer current. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints and applicable law

If you have a question, transaction concern or complaint, review the support and complaints process displayed on the website and provide clear details of the issue, including relevant account or transaction information where appropriate. Stay Casino may need time to investigate records, obtain information from service providers and complete any required checks. You should cooperate with reasonable requests and keep copies of important communications.

These terms are intended to operate consistently with applicable Australian laws and regulatory requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms & Conditions is the version that applies to your use of the service.